Q. Do you deliver outside of Auckland?
A. No. Unfortunately due the the nature of the product (excuse the pun) our terrariums can only be delivered on a special fragile goods courier (they are the same type of courier that deliver fresh flowers). The good news is that it is a same day service and your terrarium will be well looked after before it arrives.
Q. Do you offer same day delivery?
A. Although we try our best to accommodate same day delivery, we are working with courier time frames and because all our products are made from scratch it really depends on how quickly you get your order to us. In short, same day deliveries are not guaranteed but if you get them in as early in the day as possible we will do our best to get them on the courier in time for you.
Q. Do you do timed deliveries?
A. If you have a delivery going to a business then we will have it delivered before they close (just as long as your order comes in ahead of time), aside from that we do not guarantee timed deliveries, but will do our best to accommodate your request.
Q. Do you have a store where I can come and browse your selection?
A. No. We make all our products fresh to order in our workshop. We don’t have a showroom, just our online shop and although you can’t browse through an actual store we do allow collection of your order from our workshop (by appointment)
Q. Where is your workshop located?
A. 2/14 Greenvalley Rise, Glenfield, Auckland 0629 (please call us first to let us know when your are coming so we can be sure to be here)
Q. Do you frequent any Markets or pop ups?
A. Our favourite market is the general collective lifestyle market and we attend this as often as we can (generally 3 times a year). Check the link above for the next market day. This event is located at the Greenlane showgrounds and is one not to be missed, it will blow your mind! We occasionally have pop up stores when a venue comes about. Follow our facebook or Instagram accounts to stay up to date on information about this and more.
Q. How do I care for my terrarium?
A. The worst thing you can do for a succulent terrarium is to over water it. Buy a water spritzer to avoid over watering. Direct the spray on the soil around the plants, not on the plants directly. Succulents also thrive in a naturally well lit room, avoid direct sunlight as the glass will act like a magnifying glass and cook your plants. Succulents do however enjoy some direct sunlight (as it gives them their colour). 1-2 hours in the coolest part of the day is best. If you find your plants “stretching”, they are looking for more light- move them to a more naturally light space.
Q. My terrarium is a gift, how will the recipient know how to take care of it?
A. All our terrariums come with instructions on how to care for them. They are located on the reverse side of the tag attached to the rim of the terrarium. You’re welcome!